Thank you for considering our jewelry. We have worked hard to get all the bugs out of the shipping and delivery process and aim to keep it pretty simple.
Each piece is packed and shipped in paper packaging, carefully, either by USPS or UPS in a durable shipping box. The jewelry itself is wrapped in tissue, packaged in a velvet presentation box inside a small white cardboard box, both imprinted with The Master's Jewel nameplate. Included in the package are a selection of printed materials appropriate to the piece.
By default, we ship via insured UPS Ground, which takes 4-5 days within the US. If you are having the item sent to your PO Box, we will instead ship insured priority US mail. We also happily ship to APO addresses, using Priority Mail through the U.S. Postal Service. Standard shipping charges are anywhere from $9 to $20 for UPS Ground, depending on the value, or $25 flat rate for UPS 2nd Day.
International Shipping: If you select our standard shipping charge at checkout, then we will ship using the US Postal Service Priority Mail. This service has been very reliable, taking about a week to arrive. If you select our more expensive shipping option, we will ship via USPS Express Mail which is also trackable online and faster, about 3-7 days.
International VAT Taxes and Customs are somewhat unpredictable - often the package gets through unmolested, but occasionally it gets picked out, and rather high charges can be applied, which are unfortunately beyond our control and the scope of our business.
Warranty Return/Refund Policy:
>We offer a lifetime craftsmanship warranty. Our many satisfied customers over the last ten years can attest that we are able to consistently offer the finest Masonic jewelry available. We are confident that you will be happy with the item ordered. Therefore also due to the "made to order" nature of these items, our policy is that we are unable to accept returns or exchanges. However, if you have any questions or concerns we will work as hard as possible to honorably resolve any issues.
Always feel free to contact us here:studio@mastersjewel.com or call 661-242-2374.
We strive to stay on the square. We thank you kindly for your patronage, and hope you will come back often.
The Master's Jewel
PO BOX 5519
Pine Mountain Club, CA 93222
661-242-2374
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