Thank you for considering our jewelry. We have worked hard to get all the bugs out of the shipping and delivery process and aim to keep it pretty simple.

Each piece is packed and shipped in paper packaging, carefully, either by USPS or UPS in a durable shipping box. The jewelry itself is packaged in a small white cardboard box, containing a velvet presentation box, imprinted with our studio's nameplate. Included in the package are a selection of printed materials appropriate to the piece. By default, we ship via insured UPS Ground, which takes 4-5 days within the US. If you are having the item sent to your PO Box, we will instead ship insured priority US mail. Standard shipping charges are anywhere from $9 to $15 for UPS Ground, depending on the value, or $25 flat rate for UPS 2nd Day. We also can do FEDEX by request at an extra charge of $35.... the "ancient charges" are available in your lodge monitor...

International Shipping: If you select our standard shipping charge at checkout, then we will ship using the US Postal Service Priority Mail, which does not have a tracking number, but has been very reliable, taking about a week to arrive. If you select our more expensive shipping option, we will ship via USPS Express Mail which is trackable and faster, about 3-7 days.

International VAT Taxes and Customs are somewhat unpredictable - often the package gets through unmolested, but occasionally it gets picked out, and rather high charges can be applied, which are unfortunately beyond our control and the scope of our business.

All of our jewelry officially has a lifetime guarantee and a 30 day satisfaction guarantee. If you have any trouble at all, we would like you to contact us so we may resolve the issue. Each piece is created with care and attention to detail, so, again, if you have any questions whatsoever, please don't hesitate to contact us at studio@mastersjewel.com .

If you do wish to return a piece of our jewelry, for any reason, for warranty service, exchange or credit, please email studio@mastersjewel.com or call 661-242-2374 and we will address the situation, and either replace, repair, or refund your purchase price upon receipt of the work. It's that simple. We strive to stay on the square. We thank you kindly for your patronage, and hope you will come back often.

The Master's Jewel

PO BOX 5519

Pine Mountain Club, CA 93222

661-242-2374